Service - Trustar Pharma & Packing Equipment Co.,Ltd

Pre-Sales Service

We are always a good adviser and assistant of custom to ensure them get rich and generous returns on their investments.

Introduce the machine to the client in detail, answer the question which customer ask;

 Make plans for choice according to the needs and special requirements of users in different sectors;

 We have certain machines in lab for customer testing .

Service Commitment

 Provide clients one-year warranty to make sure the machine work well;

 We always keep certain inventory level of spare parts, which means the replacements can be sent to you timely;

 Send every client a preferential quotation.

After-sales service

Technical Department Headquarters is in WenZhou, professional engineers are ready to do technical support and service work.

 For the special requirements of customers can be on-site consulting and technical guidance, mutually agreed the best solution and provide engineering services of workshop transformation, proposals and provide the appropriate equipment.

 Equipment accessories are supply adequately, unblocked supply channels, to ensure timely and rapid delivery and transport agents within the time specified in the contract.

 Establish and update the "Customer Equipment Service Technical Archives' records include information primarily in the design, production, quality control process relating to the provision of technical data for maintenance, record customer-related information, such as customer address, contact person, phone, installation time record and the problems and methods in using period, to provide the basis for service.

 To understand the status and tracking service in using the machine, machine installation within one month, a call to the client for knowing something about machine installation, training and using, if a problem arise , put the question to reflect the responsible personnel and track until the problem is handled properly, otherwise make an reflection to leader ,and filled with "service record sheet" with the understanding of the situation and the results .

 Regular contact with customers after normal use packaging machines, to understand the machine usage, spare parts supply situation, make a record of machine using situation.